Job Summary

Assists in administering front office functions and supervising staff on a daily basis. Ensures efficient check-in and check-out operations, guest satisfaction, employee performance and achievement of operational and financial goals.

Education & Experience

• High school diploma or equivalent with 2 years experience in guest services, front desk or related field
• OR Degree/Diploma with related field experience

Core Responsibilities

• Manage day-to-day resort and front office operations
• Maintain guest service standards and operational quality
• Handle guest complaints and resolve conflicts professionally
• Supervise staffing levels and team schedules
• Communicate business goals and team expectations clearly
• Monitor department performance and financial objectives

Team Management

• Lead and motivate front office employees
• Build teamwork, trust and professional relationships
• Act as a role model and guide staff performance
• Manage operations in absence of Front Office Manager
• Support employee coaching and development

Guest Service Excellence

• Ensure exceptional customer service and guest satisfaction
• Respond promptly to guest concerns and feedback
• Encourage staff to provide high-quality service
• Monitor service standards and continuous improvement
• Maintain positive guest relations

Additional Responsibilities

• Conduct and support team meetings
• Assist in staff hiring and orientation
• Maintain policy and SOP compliance
• Perform front desk duties whenever required
• Communicate operational updates to management and staff

Job Summary

Responsible for handling front desk operations, guest check-in and check-out, reservations and customer enquiries while maintaining a professional and welcoming atmosphere.

Education & Experience

• =Diploma / Degree preferred
• Experience in front office, hospitality or customer service preferred
• Computer knowledge and communication skills required
• Freshers with good communication skills may also apply

Core Responsibilities

• Welcome and assist guests professionally
• Handle check-in and check-out procedures
• Manage room reservations and booking enquiries
• Answer telephone calls and guest questions
• Provide information regarding resort services and facilities
• Maintain accurate guest records and billing details

Guest Service Excellence

• Ensure guests receive prompt and courteous service
• Respond to guest complaints and concerns professionally
• Maintain positive guest relations
• Coordinate with housekeeping and other departments
• Support guest satisfaction and retention

Additional Responsibilities

• Maintain front desk cleanliness and organization
• Follow resort SOPs and operational policies
• Assist management whenever required
• Participate in meetings and training sessions

Job Summary

Responsible for maintaining guest rooms, public areas and resort surroundings in a clean, hygienic and organized condition to ensure guest comfort and satisfaction.

Education & Experience

• Basic education preferred
• Experience in housekeeping or hotel maintenance preferred
• Freshers willing to learn may apply
• Attention to cleanliness required

Core Responsibilities

• Clean and maintain guest rooms and bathrooms
• Change linens, towels and room supplies
• Maintain cleanliness in public and common areas
• Ensure hygiene and sanitation standards are followed
• Report maintenance or repair requirements
• Handle cleaning tools and materials safely

Guest Service & Support

• Ensure guest comfort and room readiness
• Respond politely to guest requests
• Coordinate with Front Office and maintenance teams
• Maintain privacy and professionalism while working in guest areas

Additional Responsibilities

• Follow resort housekeeping SOPs
• Attend team briefings and training
• Support resort cleanliness during events and peak periods
• Assist supervisors whenever required