AYANA LAKE RESORTS

COOKIE POLICY

Last Updated: 9 August 2026

This Cookie Policy explains how AYANA LAKE RESORTS uses cookies and similar technologies when you visit and use our website:

ayanalakeresorts.com

1. What Are Cookies?

Cookies are small text files or similar technologies that may be stored on your computer, mobile phone, tablet or other device when you visit a website.

Cookies help websites remember information about a visitor's session and can be used for purposes such as:

• Website functionality
• Booking sessions
• Security
• Preferences
• Analytics
• Performance measurement
• Advertising and marketing

Ayana Lake Resorts currently uses essential cookies and analytics technologies, including Google Analytics.

2. Why We Use Cookies

We use cookies and similar technologies to:

• Operate our website
• Maintain website sessions
• Support our online booking system
• Improve website security
• Remember essential preferences
• Understand how visitors use our website
• Measure website performance
• Identify areas where the website can be improved
• Understand which pages and services are most useful to visitors

3. Types of Cookies We Use

We currently use the following categories:

Essential Cookies

These cookies are necessary for the website and booking system to operate. They may support:

• PHP sessions
• Booking sessions
• Website security
• Form functionality
• Reservation functionality
• Essential website preferences

Analytics Cookies

We use analytics technologies to understand how visitors interact with our website. Our analytics provider is: Google Analytics

Analytics cookies help us understand information such as:

• Number of visitors
• Pages visited
• Approximate session activity
• Device category
• General geographic information
• Traffic sources
• Website engagement
• Popular pages
• Booking-related website journeys

Google states that its gtag.js implementation can set first-party cookies including _ga and _ga_<container-id> for distinguishing users and maintaining session state.

4. Google Analytics

Ayana Lake Resorts uses Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages viewed
• Events and interactions
• Approximate location
• Device type
• Browser information
• Traffic source
• Session information
• Website engagement

Google Analytics helps us improve:

• Website navigation
• Room pages
• Package pages
• Booking experience
• Mobile experience
• Content
• Website performance

Google Analytics uses first-party cookies such as _ga and _ga_<container-id> under its standard web implementation. Google's current documentation lists a default expiration of two years for these cookies.

5. Google Analytics Cookies

The exact cookies may vary depending on Google's current implementation and our configuration.

Common Google Analytics cookies include:

Google may update its cookie implementation, names or technical behavior. Therefore, the actual cookies present on your device may vary depending on the configuration and Google Analytics version being used.

6. Essential PHP Session Cookies

Our website uses PHP-based functionality and may use session cookies such as: PHPSESSID

These cookies can help maintain a user's session while navigating through the website.

For example, they may be necessary when a guest moves through the booking process:

Room Selection → Guest Details → Booking Summary → Payment

These cookies are considered essential to providing the requested website functionality.

7. Cookie Notice Preference

Our website may store a preference (such as ayana_cookie_notice) indicating that a visitor has acknowledged our cookie notice.

This prevents the cookie notification from appearing repeatedly.

This preference is used for managing the cookie notice and is not intended to create an advertising profile.

8. Analytics Consent

Google Analytics is an analytics technology and is not an essential cookie.

Where our cookie consent mechanism requires consent for analytics storage, Google Analytics should not be permitted to store analytics cookies until the visitor has provided the applicable consent.

Google's Consent Mode provides controls such as analytics_storage that determine whether Google tags may use analytics-related cookies. When analytics_storage is denied, Google says Analytics does not read or write first-party analytics cookies, while consent-aware implementations may still send limited measurement signals depending on the implementation.

For a straightforward Ayana implementation, we use the basic consent approach:

This is easier to understand and manage than allowing Analytics to run before the visitor has made a choice.

9. Cookie Choices

Your cookie banner provides the following options:

Essential Only

Allows essential website functionality while declining optional analytics cookies.

Got It / Accept All

Allows essential cookies and analytics cookies.

Cookie Settings

Allows the visitor to manage optional cookie categories.

For your current website, the settings display:

• Essential Cookies: Always Active
• Analytics Cookies: [ ON / OFF ]
• Marketing Cookies: Not currently used

10. Marketing Cookies

Ayana Lake Resorts currently does not intentionally use marketing or behavioral advertising cookies through the website.

We therefore do not currently use cookies specifically for:

• Retargeting
• Behavioral advertising
• Cross-site advertising profiles
• Personalized advertising

If we introduce advertising technologies such as Google Ads remarketing or Meta Pixel in the future, this Cookie Policy and our consent mechanism will be updated accordingly.

11. Cashfree Payment Services

Online payments on the Ayana Lake Resorts website are processed through Cashfree Payments.

Cashfree and its technical infrastructure may use cookies or similar technologies as necessary for:

• Payment processing
• Security
• Fraud prevention
• Transaction functionality
• Maintaining payment sessions

Such technologies may be controlled by Cashfree and may be subject to Cashfree's own policies.

Payment-related technologies may therefore appear when a visitor proceeds to the payment stage.

12. Third-Party Technologies

Our website may use third-party services for:

• Payment processing
• Analytics
• Security
• Hosting
• Communications
• Other technical functionality

The third-party providers currently relevant to this Cookie Policy include:

Google Analytics: Purpose: Website analytics and performance measurement.

Cashfree Payments: Purpose: Online payment processing and transaction security.

Other third-party services will be added to this policy if they are implemented and use cookies or similar tracking technologies.

13. Information Collected Through Analytics

Google Analytics information is used primarily to understand website usage and performance.

We use analytics information to answer questions such as:

• Which room pages are most visited?
• Which packages receive the most interest?
• Are visitors using mobile or desktop devices?
• Which pages cause visitors to leave?
• How do visitors navigate toward the booking page?
• Which website content is most useful?
• How can the booking process be improved?

We do not use Google Analytics as a replacement for our reservation database.

Guest booking information such as:

• Full name
• Phone number
• Email
• Government ID

should not be intentionally sent to Google Analytics as custom analytics data. This is particularly important for your booking system.

14. Sensitive Information

Ayana Lake Resorts does not intentionally use cookies to store:

• Complete debit/credit card numbers
• CVV/security codes
• Bank passwords
• Government ID numbers
• Other sensitive information

Payment information is processed through the applicable payment provider.

15. Managing Cookie Preferences

Visitors may manage their cookie choices through the cookie settings interface provided on our website.

If you select:

Essential Only: Essential cookies remain active and analytics cookies should remain disabled.

Got It / Accept All: Essential and optional analytics cookies may be enabled.

You may change your preferences later if a cookie settings option is available on our website.

16. Browser Cookie Controls

Most modern browsers allow users to control cookies.

Depending on your browser, you may be able to:

• Delete cookies
• Block cookies
• Allow specific websites
• Block third-party cookies
• Delete cookies when closing the browser
• Review stored cookies

However, blocking essential cookies may affect the operation of our website or booking system.

17. Changes to This Cookie Policy

We may update this Cookie Policy when:

• New services are introduced
• Analytics configuration changes
• New cookies are implemented
• Advertising technologies are introduced
• Payment services change
• Website functionality changes
• Applicable legal requirements change

The updated policy will display a revised Last Updated date.

18. Contact Us

For questions about our use of cookies: