TERMS & CONDITIONS

Last Updated: 9 August 2026

1. Agreement to These Terms

Welcome to Ayana Lake Resorts.

These Terms & Conditions ("Terms", "Terms and Conditions", or "Agreement") govern your access to and use of the Ayana Lake Resorts website, located at:

ayanalakeresorts.com

and the accommodation, reservation, dining, package, event, and other hospitality services made available through the website and at our property.

The website and services are operated by:

By accessing our website, submitting an enquiry, making a reservation, making a payment, or using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, please do not use the website or our booking services.

These Terms should be read together with our Privacy Policy, Cancellation & Refund Policy, and any specific terms displayed during the booking process.

2. Our Services

Ayana Lake Resorts provides hospitality and leisure services including, but not limited to:

• Accommodation in rooms and cottages
• Direct online room reservations
• Lakeside accommodation
• Stay packages
• Honeymoon packages
• Family vacation packages
• Weekend packages
• Dining services
• Private dining
• Lakeside dining
• BBQ and culinary experiences
• Recreational facilities
• Swimming pool access, where applicable
• Campfire experiences
• Nature and lakeside experiences
• Birthday and anniversary celebrations
• Weddings and wedding-related events
• Corporate meetings and retreats
• Conferences and seminars
• Private events and celebrations
• Other hospitality services offered by the resort from time to time

Specific services, facilities, availability, prices and terms may vary depending on the accommodation category, package, date, season and nature of the booking.

3. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, photographs, illustrations and descriptions of rooms, cottages, facilities, dining areas and resort experiences are intended to provide a general representation of the services.

Actual room layouts, furnishings, views, décor, landscaping and other features may vary between individual rooms or cottages within the same category.

We reserve the right to correct:

• Typographical errors
• Pricing errors
• Availability errors
• Description errors
• Photograph or display errors
• Promotional errors
• Technical errors

Where a material error affects a reservation, we will make reasonable efforts to contact the guest and provide an appropriate resolution subject to applicable law.

4. Eligibility to Make a Booking

You must have the legal capacity to enter into a binding agreement to make a reservation.

When making a booking, you confirm that:

• The information you provide is accurate and complete.
• You are authorized to make the reservation.
• You are authorized to use the payment method provided.
• You will comply with applicable laws and resort rules.
• You will provide valid identification when required.
• You will ensure that all guests accompanying you comply with these Terms.

5. Accommodation Reservations

Reservations are subject to availability.

A booking request submitted through our website does not necessarily guarantee accommodation until the reservation has been successfully processed and a booking confirmation has been issued.

A confirmed booking may contain:

• Booking ID/reference
• Guest name
• Check-in date
• Check-out date
• Number of guests
• Room/cottage category
• Number of rooms
• Selected package
• Applicable charges
• Payment status
• Special requests
• Other relevant reservation information

Guests should retain their booking confirmation for reference.

6. Booking Confirmation

A reservation shall generally be considered confirmed when:

• The requested accommodation is available;
• The required booking information has been received;
• Any required payment or advance payment has been successfully received; and
• Ayana Lake Resorts has issued a booking confirmation or booking reference.

If payment is unsuccessful or a transaction is incomplete, the reservation may not be considered confirmed.

A payment appearing as successful at the customer's bank or payment application does not by itself guarantee a reservation if the booking system has not successfully confirmed the reservation.

7. Booking Information

When making a reservation, guests may be required to provide:

• Full name
• Phone number
• Email address
• Check-in date
• Check-out date
• Number of adults
• Number of children
• Number of rooms
• Room/cottage preference
• Package selection
• Special requests
• Other information reasonably required to process the reservation

Guests are responsible for ensuring that all information supplied during booking is accurate.

8. Guest Identification

For security, legal, regulatory or operational purposes, guests may be required to present valid government-issued identification at check-in.

The name and other details provided at check-in may be required to correspond with the reservation and registered guest information.

Ayana Lake Resorts may retain required identification or registration information in accordance with applicable law and our Privacy Policy.

9. Check-in and Check-out

Ayana Lake Resorts offers a 24-hour check-in and check-out arrangement.

Guests may request early check-in or late check-out through the Reservations Team.

Early check-in and late check-out requests are subject to:

• Room availability
• Operational requirements
• Housekeeping requirements
• Previous or subsequent reservations

Where applicable, additional charges may apply.

Guests should contact the Reservations Team in advance if they have special arrival or departure requirements.

10. Room Allocation

Guests may select an accommodation category through the website.

Specific room numbers, individual room locations, exact views or particular furnishings within a category are subject to availability.

Where circumstances require, Ayana Lake Resorts may provide another accommodation of the same or reasonably comparable category, subject to applicable booking and consumer-protection requirements.

11. Occupancy and Guest Numbers

The maximum occupancy applicable to each room or cottage shall be determined by the accommodation category.

Guests must not exceed the maximum permitted occupancy without prior approval from the resort.

Additional guest or extra-bed charges may apply where such services are available.

Children's accommodation and meal charges, where applicable, will be communicated during the booking process or by the Reservations Team.

12. Rates and Charges

Accommodation and service prices displayed on the website are subject to change.

The applicable price for a confirmed reservation will generally be the price displayed and accepted during the booking process, subject to correction of genuine technical or pricing errors.

Depending on the service, applicable charges may include:

• Room charges
• Package charges
• Applicable taxes
• Additional guest charges
• Dining charges
• Event charges
• Additional services
• Applicable cancellation or modification charges

Any applicable taxes or additional charges should be displayed during the relevant booking or enquiry process.

13. Online Payments

Ayana Lake Resorts accepts online payments through authorized payment service providers.

Online payments made through the website are currently processed through Cashfree Payments.

Payment methods available to a guest may include cards, UPI, net banking and other payment methods supported and enabled through Cashfree.

Payment availability may vary depending on the payment provider and transaction.

Ayana Lake Resorts does not intentionally store complete debit-card or credit-card numbers or CVV/security codes on its own servers when such information is processed directly by the payment service provider.

Payment-related information such as:

• Transaction ID
• Payment reference
• Payment status
• Amount
• Refund status
• Payment method/type

may be retained for reservation management, accounting, customer support, fraud prevention and legal compliance.

14. Payment Failure

If a payment fails, is cancelled, is reversed, or remains pending, the related reservation may not be confirmed.

If money has been debited from the guest's account but the booking is not confirmed, the guest should contact our Reservations Team with the relevant transaction information.

Any refund arising from an unsuccessful transaction will be processed in accordance with the applicable payment provider's procedures and our refund policy.

15. Cancellation and Refunds

Cancellation and refund conditions applicable to a reservation will be displayed during the booking process or communicated with the booking confirmation.

Different cancellation conditions may apply to:

• Standard room bookings
• Promotional rates
• Non-refundable bookings
• Honeymoon packages
• Family packages
• Weekend packages
• Event bookings
• Dining arrangements
• Special offers
• Group bookings

Guests should review the cancellation conditions applicable to their particular reservation before completing payment.

Where a booking is subject to a specific cancellation policy, that policy shall apply to the reservation.

Refunds, where applicable, will normally be processed through the original payment method or another appropriate method determined by Ayana Lake Resorts and/or the payment service provider.

Bank and payment-processing times may vary.

16. Booking Modifications

Requests to modify a reservation may include:

• Change of dates
• Change of room category
• Change in number of guests
• Change in package
• Addition or removal of services

Modification requests are subject to availability and the applicable rate and cancellation conditions.

A modification may result in:

• Additional charges
• Rate differences
• Cancellation charges
• Refunds
• Loss of promotional pricing

A booking is not considered modified until Ayana Lake Resorts confirms the modification.

17. No-Show and Early Departure

If a guest does not arrive for a confirmed reservation without prior notification, the reservation may be treated as a no-show.

The financial consequences of a no-show will depend on the cancellation conditions applicable to that reservation.

If a guest checks out earlier than the booked departure date, refund eligibility will depend on the applicable booking and cancellation policy.

18. Packages

Ayana Lake Resorts may offer curated stay packages including, but not limited to:

• Honeymoon Package
• Family Vacation Package
• Weekend Package

Package inclusions, pricing, availability and conditions may vary.

Package benefits are available only to the extent specified in the applicable package description.

Unused package benefits may not necessarily be exchangeable for cash or other services.

Package-specific cancellation or modification terms may apply.

19. Promotional Offers and Discounts

Promotional offers may be:

• Limited by date
• Limited by availability
• Limited to particular room categories
• Limited to particular guests
• Subject to minimum stay requirements
• Subject to specific payment requirements

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts.

Ayana Lake Resorts reserves the right to withdraw or modify future promotional offers.

Confirmed bookings will be handled according to the terms applicable when the reservation was accepted, subject to correction of genuine errors and applicable law.

20. Special Requests

Guests may submit special requests such as:

• Early arrival
• Late departure
• Celebration arrangements
• Dietary preferences
• Accessibility requirements
• Room preferences
• Honeymoon arrangements
• Birthday arrangements
• Anniversary arrangements

Special requests are not guaranteed unless specifically confirmed in writing by Ayana Lake Resorts.

Some requests may involve additional charges.

21. Events and Celebrations

Ayana Lake Resorts may provide facilities or services for:

• Birthdays
• Anniversaries
• Weddings
• Corporate events
• Meetings
• Conferences
• Seminars
• Private dining
• Family gatherings
• Other celebrations

Event bookings may require separate:

• Advance payments
• Guest limits
• Event agreements
• Cancellation conditions
• Decoration restrictions
• Catering requirements
• Venue usage conditions
• Security deposits

Event-specific terms communicated to the customer shall apply to that event.

22. External Event Vendors

Guests must obtain prior approval before bringing external:

• Decorators
• Caterers
• Photographers
• Videographers
• Entertainment providers
• Event suppliers
• Other commercial service providers

Ayana Lake Resorts may impose reasonable conditions relating to safety, timing, access and property protection.

23. Dining Services

Dining facilities and food services are subject to availability and operating hours.

Menus, prices and food availability may change.

Guests should inform the resort of relevant dietary requirements or allergies before ordering.

Although reasonable care will be taken, Ayana Lake Resorts cannot guarantee an allergen-free environment unless a specific arrangement has been expressly confirmed.

24. Resort Facilities

Access to facilities such as swimming pools, dining areas, recreational areas, campfire facilities and other amenities may be subject to:

• Operating hours
• Weather conditions
• Maintenance
• Safety requirements
• Capacity restrictions
• Age restrictions
• Temporary closure
• Other operational requirements

Some facilities may require advance booking or additional charges.

25. Swimming Pool and Recreational Safety

Guests must comply with all safety instructions displayed at the resort.

Children must be appropriately supervised by their accompanying adults.

Guests must not use facilities while under the influence of substances where doing so may create a safety risk.

Ayana Lake Resorts may restrict access to any facility where necessary for safety or operational reasons.

26. Campfire and Outdoor Activities

Campfires and outdoor experiences are subject to weather, environmental and safety conditions.

The resort may suspend or modify outdoor activities due to:

• Heavy rain
• Strong winds
• Fire risk
• Safety concerns
• Government restrictions
• Other circumstances beyond reasonable control

27. Smoking

Ayana Lake Resorts operates designated smoking restrictions.

Guests must comply with all smoking and fire-safety rules communicated by the resort.

Smoking in areas designated as non-smoking is prohibited.

Additional cleaning or damage charges may apply where smoking results in damage, excessive cleaning requirements or violation of resort rules.

28. Pets

Unless specifically approved in writing by Ayana Lake Resorts, pets are not permitted at the property.

Service or assistance animals may be subject to applicable legal requirements and should be discussed with the resort in advance.

29. Guest Conduct

Guests must behave respectfully and responsibly.

Guests must not:

• Harass employees or other guests
• Create excessive disturbance
• Threaten or abuse staff
• Damage property
• Engage in unlawful activity
• Possess prohibited substances
• Use facilities for unauthorized commercial purposes
• Create fire or safety hazards
• Interfere with resort operations

The resort may take reasonable action where guest conduct presents a safety, security or operational concern, subject to applicable law.

30. Damage to Resort Property

Guests are responsible for damage caused to resort property, furnishings, equipment or facilities by themselves or by persons under their responsibility, except where the damage results from normal use or circumstances beyond the guest's control.

Reasonable repair, replacement or restoration costs may be charged where permitted by law.

Guests should report accidental damage promptly to resort management.

31. Lost and Found

Guests should report lost property to the resort as soon as reasonably possible.

Found property will be handled according to the resort's internal lost-and-found procedures.

Ayana Lake Resorts cannot guarantee the recovery or return of lost property.

Guests are responsible for arranging appropriate delivery or collection where applicable.

32. Personal Belongings

Guests are responsible for their personal belongings.

Guests should use any safety facilities provided by the resort and should not leave valuable property unattended.

Nothing in these Terms excludes liability that cannot legally be excluded.

33. Parking and Vehicles

Parking, where provided, is subject to availability.

Guests must follow parking and vehicle instructions provided by resort staff.

Guests are responsible for securing their vehicles and belongings.

Any specific parking restrictions or charges will be communicated where applicable.

34. Intellectual Property

All content on the Ayana Lake Resorts website, including:

• Logos
• Branding
• Photographs
• Videos
• Text
• Graphics
• Designs
• Layouts
• Icons
• Website code
• Other original materials

is owned by or licensed to Ayana Lake Resorts or its respective rights holders.

You may access the website for personal and legitimate booking or information purposes.

You may not reproduce, copy, modify, distribute, commercially exploit or republish our website content without prior written permission, except where permitted by applicable law.

35. Website Use

You agree not to use the website to:

• Commit fraud
• Provide false booking information
• Make unauthorized reservations
• Attempt to obtain another person's information
• Interfere with website security
• Introduce malicious software
• Scrape or systematically collect website data without permission
• Attempt unauthorized access to administrative systems
• Circumvent booking or security mechanisms
• Use automated tools to abuse the website
• Engage in unlawful activities

We may restrict or terminate access to the website where reasonably necessary to protect the website, our guests, employees or business.

36. Third-Party Services

Our website may use third-party services for purposes including:

• Payment processing
• Analytics
• Communication
• Website hosting
• Security
• Maps
• Email delivery
• WhatsApp communications
• Other technical services

Third-party services operate according to their own terms and privacy policies.

Our current payment processor includes Cashfree Payments.

Where third-party services process personal information on our behalf, such processing is addressed in our Privacy Policy and applicable contractual arrangements.

37. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through reservations, enquiries, payments and website usage is handled in accordance with our Privacy Policy.

Information may include:

• Name
• Phone number
• Email address
• Booking information
• Guest preferences
• Special requests
• Transaction information
• Government identification information where required
• Technical and usage information

We use such information for purposes including:

• Processing reservations
• Providing hospitality services
• Communicating with guests
• Processing payments
• Managing customer support
• Improving services
• Security
• Legal and regulatory compliance

Our processing of digital personal data is subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules/provisions when in force.

38. Electronic Communications

When you use our website, submit an online form, make a booking or communicate with us electronically, you consent to receiving electronic communications relating to your reservation or enquiry.

These communications may include:

• Booking confirmations
• Payment confirmations
• Booking modifications
• Cancellation notices
• Reservation reminders
• Customer support responses
• Important service information

Transactional communications may be sent through email, telephone, SMS, WhatsApp or other available communication channels.

39. WhatsApp Communications

Where WhatsApp or an authorized WhatsApp Business service is used by Ayana Lake Resorts, it may be used to communicate:

• Booking confirmations
• Booking references
• Payment updates
• Reservation changes
• Arrival information
• Customer support messages
• Other reservation-related information

Only information reasonably necessary for the communication will be shared with the relevant communication service provider.

40. Website Availability

We make reasonable efforts to maintain website availability but cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable due to:

• Maintenance
• Hosting issues
• Network failures
• Security incidents
• Software problems
• Third-party service failures
• Power failures
• Natural events
• Other circumstances beyond our reasonable control

We will make reasonable efforts to restore services when practical.

41. Force Majeure

Ayana Lake Resorts shall not be responsible for delays, cancellations or inability to provide services caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Severe weather
• Fire
• Government restrictions
• Public emergencies
• Epidemics or pandemics
• Civil disturbances
• Acts of terrorism
• War
• Power or telecommunications failures
• Transport disruptions
• Third-party service failures
• Other circumstances beyond reasonable control

Where such circumstances affect a confirmed reservation, we will make reasonable efforts to communicate with the guest and provide an appropriate resolution in accordance with applicable law and the circumstances of the booking.

42. Disclaimer

To the maximum extent permitted by applicable law, the website and information provided through it are made available on an "as available" basis.

We do not guarantee that:

• The website will always be available;
• Every description will be completely error-free;
• Every photograph will exactly represent a particular room;
• Every facility will always be operational;
• Every requested service will always be available.

Nothing in these Terms is intended to exclude or restrict any statutory consumer right or liability that cannot lawfully be excluded or restricted.

43. Limitation of Liability

To the maximum extent permitted by applicable law, Ayana Lake Resorts' liability arising directly from a particular booking or service shall be limited to the amount actually paid by the guest to Ayana Lake Resorts for that particular booking or service.

Ayana Lake Resorts shall not be liable for indirect, incidental, special or consequential losses to the extent such exclusion is permitted by applicable law.

Nothing in these Terms shall:

• Exclude liability that cannot legally be excluded;
• Restrict statutory consumer rights;
• Exclude liability for fraud or fraudulent misrepresentation where prohibited by law; or
• Prevent a consumer from exercising rights or remedies available under applicable law.

44. Complaints and Customer Support

We encourage guests to contact us first so that we can attempt to resolve concerns promptly.

For reservations, complaints, cancellations, modifications or other assistance:

Please provide your booking ID/reference number where applicable.

We will make reasonable efforts to investigate and respond to complaints.

45. Consumer Rights

Nothing in these Terms is intended to remove, restrict or override rights available to consumers under mandatory applicable Indian law.

The Consumer Protection Act, 2019 expressly recognizes transactions involving services through electronic means and provides consumer-protection mechanisms.

Where a statutory consumer forum, authority or remedy is available to a guest, these Terms shall not be interpreted as preventing the guest from exercising such rights.

46. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, together with applicable laws of the State of Tamil Nadu.

Subject to applicable consumer-protection laws and statutory remedies, disputes shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Kanyakumari District, Tamil Nadu, India.

47. Dispute Resolution

If a guest has a concern or dispute relating to our services, we encourage the guest to first contact Ayana Lake Resorts and attempt to resolve the matter informally.

The guest may contact:

info@ayanalakeresorts.com

or: 04651 227705

We will make reasonable efforts to resolve the matter promptly.

Nothing in this section prevents a guest from exercising any statutory right or remedy available under applicable Indian law, including applicable consumer-protection mechanisms.

48. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date displayed at the beginning of the Terms.

The version applicable to a confirmed reservation will generally be the version applicable when the reservation was accepted, subject to changes required by law or applicable regulatory requirements.

49. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.

The remaining provisions shall continue to apply.

50. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

51. Entire Agreement

These Terms, together with the applicable:

• Cancellation and Refund Policy
• Privacy Policy

form the agreement governing your use of our services, to the extent permitted by applicable law.

Where a specific booking or event agreement contains terms that conflict with these general Terms, the specific terms applicable to that booking or event shall govern that particular matter.

52. Contact Us

For questions regarding these Terms, reservations, cancellations, payments or our services, please contact: